Hello,
I had Total Protection 2012 on 2 computers which expires soon; purchased new McAfee Total Protection 2013 (3 user) cd but cannot install it:
getting blank page when trying to install from the "mcafee.com/mtp/retailcd" web page or “no jscript” when installing from the cd.
(Windows 7 and IE 10).
Steps I ran so far:
- uninstalled the previous version of McAfee Total Protection and Malwarebytes
- ran the MCPR cleanup tool, which did not finish successfully (there are errors in the log)
- checked the Security Settings: scripting is enabled
- ran regsvr32 jscript.dll: but it failed
- checked the User Shell Folders registry entries: they look fine.
Should I try to remove manually everything "McAfee" from the registry?
I’ve found other posts regarding similar problems, but haven’t seen it resolved.
Please help.
Thank you,
Sophia
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