McAfee removal tool

I've passed on my laptop to a relative who wants to replace McAfee with some other anti-malware suite and asked me to remove McAfee Internet Security from the laptop. After removing it with the Control Panel removal tool I also ran the McAfee removal utility to make sure all remnants of McAfee were gone. The laptop now looks clean of it except one sticky option among the "Notification Area Icons": down at the right side of the task bar. It shows an icon entry that's named "mcagent.exe" with the usual 3 different options: Show icon and notifications, Hide icon and notifications, and Only show notifications.

Since McAfee has been uninstalled from the PC, this icon entry should also be gone, but it is still there. Has anybody figured it out how to remove it?

To illustrate that mcagent.exe entry for better understanding what I am writing about, I attached a snap shot of that screen below.

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McAfee On-Access Scanner taking up 50-60% of my RAM

Disclaimer : I realize this has been asked various times. I realize I should do a Google Search and/or search of the McAfee forums to see if this has been asked before. Guess what. I have. But the answers to all the other questions I found weren't working for me.

Recently, due to technical issues, I had released my laptop to Best Buy for repairs. They got rid of a multitude of viruses and malware. When I retrieved my laptop, I immediately started playing League of Legends to get my First Win of the Day. (Takes 8-10 minutes) Halfway through the game, my computer started having massive FPS, typically around 0-1. I returned to Best Buy for additional repairs. They took my laptop, repaired as best as they could (they did nothing, as they couldn't find anything). When they called me to tell me this, I returned. Went back home, started League of Legends again, same problem. 0-1 FPS. This occurs when using Google Chrome, as well. So I went back to Best Buy. They told me, "The next step would be a complete system restore to factory settings.", which I know how to do. So I left with my laptop, and gave my thanks.

The following day, I downloaded McAfee, uninstalled MalwareBytes, Norton, and AVG as they conflict with McAfee, and I figured having a firewall is better than AVG. And I don't use Norton. After an entire day if using every program I had available to scan my computer, from CCleaner to Disc Cleanup, I was able to play League of Legends with higher than average FPS. A constant 60, whereas I would otherwise be around 25-30. So I was ecstatic! This was fabulous! A few days later, the problem returned. I opened up the Task Manager to check what was taking up so much RAM, as I was pretty certain I got rid of whatever was causing the problem before. I found out McAfee On-Access Scanner was taking up the majority of my RAM, thus causing the low FPS.

Back to my disclaimer, I had searched Google for help. All the information talked about disabiling the On-Access Scanner through the VSE. I don't have VSE. The closest thing to On-Access Scanner I have is "Real-Time Scanner", which, when disabled, did nothing to solve the issue. I have McAfee Total Protection and McAfee File Lock.

Thank you for your assistance and reading. It's much appreciated.

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McAfee Security Center does not start; white square appears instead.

Did you try all the various steps in the Technical Support FAQ TS101233:

Namely:

Environment

Affected Suites:
McAfee Total Protection
McAfee Internet Security Suite
McAfee AntiVirus Plus

Affected Products:
SecurityCenter

Affected Operating Systems:
Microsoft Windows 8
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows XP

Problem

McAfee SecurityCenter fails to open, opens to a blank white screen, or you see a Java error. Other applications on your system might have the same issue.

Cause

This issue is often caused by problems with your Windows operating system. System files depend on one another to provide full functionality. If some of these components fail to register, for example, these interdependencies will fail to function.

Solution 1

If McAfee SecurityCenter displays a blank screen, it might be caused by an incorrect registry key that references jscript. Perform the following steps to download and run the script that fixes this.

Save any work. The script will ask you to reboot your computer when it completes.Click the following link and save the file to your desktop:
http://download.mcafee.com/products/licensed/cust_support_patches/mcscriptfix.zi p Unzip the file you downloaded and save mcscriptfix.bat to your Desktop.Right-click mcscriptfix.bat and select Run as Administrator.Click Yes in the User Account Control box, if prompted.
While this script runs, a black DOS Prompt window will open on your screen. When you are prompted to Press any key to continue in the DOS Prompt window, click inside the window and press any key.Restart your computer.

Solution 2

Restarting your computer frequently resolves these types of issues, but deeper troubleshooting might be required. Perform each of the following solutions in order, then verify the issue is resolved. If your issue is resolved, you can stop there. If your issue persists, continue to the next solution.

Verify Java is installed and up-to-date

Close any open applications and restart your computer.Click Start and select the Search box.Type Programs and Features.Open Programs and Features.Locate Java in the list of installed programs.
If Java is listed, click Start and select the Search box.If Java is not present, install it from http://www.java.com/.If you find multiple versions of Java installed, remove all versions, restart your computer, then install Java again.    Type Control Panel.Double-click the Java icon.Click the Update tab.Click Update Now.

If the update tells you that you have the most current version, close the Java control panel and proceed to the next solution. If the update runs, restart your computer and try opening SecurityCenter again. If you still cannot view the SecurityCenter, proceed to the next solution.

Solution 3

Download and run the McAfee PreInstall Tool

Go to http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe, and save the McPreInstall file to your desktop.Double-click McPreInstall.exe.Click Start inside the Preinstall Tool.Read the warning message and click OK to agree to the changes.After the preinstall tool completes, click OK.Click Close and restart your computer.

Open SecurityCenter. If you are still unable to see the SecurityCenter screens, continue to the next solution .

Solution 4

Uninstall and reinstall your McAfee Security product using the procedure in article TS101331.

Solution 5

If you still cannot see SecurityCenter screens correctly after completing all of the previous solutions you might have an operating system problem. Perform the following steps and make a note of any errors you receive.

Click Start and select the Search box.Type the following command and press ENTER:
cmd
Right-click command and select Open as Administrator.Type each of the following commands and press ENTER after each one. After each command has run, you will see a success or failure message:
regsvr32 scrrun.dllregsvr32 jscript.dll regsvr32 vbscript.dll
Additional for Internet Explorer 9 Users:
regsvr32 jscript9.dll   

Open SecurityCenter again.  If you still cannot see the SecurityCenter screens, contact your computer manufacturer with these errors for additional assistance.

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McAfee Service Host Problem

Hi

I have been having the same problem, an error message saying that McAfee Service Host has encountered a problem and needs to close. The main impact seems to be that it stops my internet browser from working (I am still connected to the internet, but when I try to open a new page, or refresh an already open page, it just hangs).

I am using a Dell PC, operating Windows XP.

My internet browser is Google Chrome (I tried to open pages in Firefox when it first happened and that was also affected)

My McAfee is through BT NetProtectPlus

Security Center: v11, build 11.0.623, last update 25/11/11

Virus Scan v15, build 15.0.294, last update 01/12/11, DAT version 6546

Personal Firewall v 3.4, build 3.4.0.143, last update 12/09/11

I will try running the MVT as mentioned above, but would love some feedback in the meantime on how to address this!

Many thanks

Cara Chapman

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McAfee Total Protection 2013 (3 users): unable to install

Hello,

I had Total Protection 2012 on 2 computers which expires soon; purchased new McAfee Total Protection 2013 (3 user) cd but cannot install it:

getting blank page when trying to install from the "mcafee.com/mtp/retailcd" web page or “no jscript” when installing from the cd.

(Windows 7 and IE 10).

Steps I ran so far:

     - uninstalled the previous version of McAfee Total Protection and Malwarebytes

     - ran the MCPR cleanup tool, which did not finish successfully (there are errors in the log)

     - checked the Security Settings: scripting is enabled

     - ran regsvr32 jscript.dll: but it failed

     - checked the User Shell Folders registry entries: they look fine.

Should I try to remove manually everything "McAfee" from the registry?

I’ve found other posts regarding similar problems, but haven’t seen it resolved.

Please help.

Thank you,

Sophia

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My Real-Time Scanning won't stay on (McAfee Internet Security 2013)

Security Scan Plus isn't an antivirus it's merely a sales gimmick to get people to buy things and is one of those optional extra downloads one has to keep eyes open for when downloading other software, especially Adobe products.

I could have told you to uninstall that if I'd known.

1-855-333-5996 isn't a McAfee number but one of those fly-by-night "Fixit" firms.    Although from their web page they look fairly respectable, but certainly not McAfee.

http://collegemint.com/Mac_email_support.htm

It wasn't McAfee that was trying to rip you off.

.

Message was edited by: Ex_Brit on 27/05/13 8:01:14 EDT PM

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My Real-Time Scanning won't stay on (McAfee Internet Security 2013)

Security Scan Plus isn't an antivirus it's merely a sales gimmick to get people to buy things and is one of those optional extra downloads one has to keep eyes open for when downloading other software, especially Adobe products.

I could have told you to uninstall that if I'd known.

1-855-333-5996 isn't a McAfee number but one of those fly-by-night "Fixit" firms.    Although from their web page they look fairly respectable, but certainly not McAfee.

http://collegemint.com/Mac_email_support.htm

It wasn't McAfee that was trying to rip you off.

.

Message was edited by: Ex_Brit on 27/05/13 8:01:14 EDT PM

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to turn off temporarily McAfee Anti-Virus

Hello and good afternoon,

By way of re-introduction, I help consumers to remove malware off their systems at a few other community forums.

From time-to-time, one or the other will need to turn off McAfee so that we can run some other tools.  But then a few will run into a situation where they are -not- able to turn off real-time protection completly or at all.

Is there a document or sticky note here (or maybe even the user guide) on alternate ways to turn off temporarily McAfee Anti-Virus ?

I'd appreciate your pointing me towards a good reference.

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Windows 8 - Uninstalling McAfee

Mouse to the beginning of that URL and holding down the left click button scan to the end of it to highlight it, once highlighted, hover over it and right-click - Copy (or copy link location), then you can go to wherever you want to paste it, right-click - Paste.

How to Cut, Copy and Paste - Tutorial

There are hundreds of others on the web if you do a Google search.

Or simply point at that link and right-click and select Copy link location.

Message was edited by: Ex_Brit on 05/05/13 7:47:52 EDT AM

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